Introducing Guides—The Knowledge Base for Coworking Space Customers

• andcards is enhancing its set of member-centric features by adding a fully-fledged knowledge center right inside the app.
• From now on, coworking spaces will be able to place all their how-to guides for members and customers at the expected place and lay them out in an attractive format.
• The new info center will improve customers’ happiness and reduce the number of support conversations for administrators.

Coworking space managers get millions of questions from members and potential customers every day. How to get to your space? What does a membership include? What’s the difference between flex and a dedicated desk? Is there a parking lot? How to book a meeting room? How to use the printer? Can I bring my kids with me? And many others.

From now on, administrators don’t have to answer all of them personally, they can just point people to the Guides page of their coworking space app. This newly released feature is designed for customer self-service. It is aimed to make essential information about the operation of your coworking space easy to find for members and prospective customers without calling or messaging the administrator.

 

Benefits of Guides for Coworking Spaces:

• Take the pain of support out of administrators. With a knowledge base that's designed for customer self-service, you'll have happier, well-informed customers and freer administrators involved in fewer unnecessary conversations.
• Create how-to articles for your knowledge center in no time. Supplement guides with well-formatted text, images, videos, and hyperlinks. Add links to those guides on your website and across your app to make this helpful content even more discoverable.
• Guides available on any device. Your customers will always find up-to-date information in seconds no matter what device they have at hand, be it a desktop pc, tablet, or mobile phone.

New Guides functionality is one more step towards better customer experience and fewer headaches for your team. Not an andcards customer yet? Book a demo call with our product expert to see how the platform works and what else can it do for your business.