41.8% of the American workforce continues to work remotely. Although an estimated 26.7% will still be working from home through 2021, 36.2 million Americans (22% of the workforce) will be working remotely by 2025. This is a staggering 87% increase from the number of remote workers prior to the pandemic! - flexjobs.com
However, managing a shared workspace is not completely free of challenges. You have so many responsibilities... You need to attract new customers, handle conference rooms, meeting rooms, and desk bookings, keep your billing in order, maintain all facilities across locations, and of course, keep community members happy.
Some of those tasks require the personal attention of coworking professionals but most of them can be automated with the help of coworking space apps. You can find a brief list of those helpers below. See what they do, start to apply them, and free managers' time for community-building activities.
We live in the technology world where new revolutionary software products appear every day. It’s not easy to choose a solution that will fit your flexible workspace. Skim through the coworking apps on the list. Your peers, coworking space owners, have already tested them, so the chances are that these carefully handpicked tools will meet your requirements as well.
Let's start at the very beginning. Before a prospective customer becomes a member, you see them as a lead in your CRM or Customer Relationship Management software. The technology helps you manage relationships and interactions with existing and potential customers of your flexible workspace.
HubSpot is one of the favorite CRM solutions chosen by many coworking operators. It helps to get deeper insights into prospects, automate the tasks you are not inspired by, and close more membership deals faster. The CRM has both paid and free plans.
Here are some points to benefit from:
The key essence of any business including flexible workplaces is making money. How many hours a week do your managers spend on collecting payments from members? Whatever this number is, you can reduce it by automating payments.
Here's what you can do with Stripe:
Intercom is a trusted solution many coworking businesses use to support their customers. Coworking is all about communication and connection. That’s why it’s so important for community managers to stay in touch with members, resolve their issues quickly and make sure they are happy with the service.
Here are some great ways to use Intercom at flexible workspaces:
Intercom use cases are not limited to the above items. Read How to Increase Conversions & Customers' Happiness with this coworking space app.
Every coworking space operator faces such not-so-fun tasks as invoicing, expanse management, time tracking, and payments. FreshBooks is user-friendly accounting software that can automate those routines for you.
Here are some of the app's benefits you will like:
Your workspace/office space business surely requires promotion through email campaigns and Mailchimp with its integrated capabilities can help a lot here. It brings your audience data, marketing channels, and insights together so you can reach your goals faster, and what’s even more important, you do it from a single platform.
Here is what Mailchimp can do for your workspace promotion:
We talk about automation and efficiency so much these days. Automation is really important for coworking spaces as location managers have lots of responsibilities. You can use Zapier automation tool to connect applications and services you are using and do more with fewer efforts by automating tedious repeated tasks.
Here are some ways to benefit from Zapier:
You can create as many Zaps as you wish/need. Read more about Common Use Cases for Workspace Automation.
Managing a coworking space involves dozens of challenges. You need to run members catalog, assign membership plans, bill customers on time, promote and sell your products and services… At the same time, you need to build community and keep everyone happy as this is the only way to retain your members.
A friendly piece of advice here is—don’t try to manage everything manually. Implement coworking space software platform such as andcards from day one. It will not only free you from numerous administrative tasks but put all perks of your flexible workspace in the palm of a member’s hand helping them get maximum value from membership.
Here what andcards can do for you:
These were some of the best apps covering many basic needs of coworking space managers. All of them save managers from extra work and improve members' experience. However, jungling between multiple technologies is not the best way to manage a flexible workspace. That's why I recommend you think about how to unite all your solutions in a single platform.
Hint: You can easily connect and unite all the professional tools you are using with the help of coworking space management software, and leverage your productivity up to the sky.
Not sure how to choose the best platform to manage your coworking space? Make sure to check out our tips.