Creating a vibrant coworking community is an exciting endeavor that requires collaboration between members, administrators, and technology. It takes prudent curation from management and powerful software tools to ensure the community can interact effectively.
This article will discuss the five essential features that any collaborative coworking software must have. Whether you’re just starting out with the coworking space or looking for ways to maximize your current system, this information will help you understand the different types of collaborations possible—between users, members and admins. We’ll break down these features so that you know what to look for in order to get the most out of your collaborative coworking platform.
We are starting with the Community Directory because this is the first step members make on their collaborative journey at your space.
Community Directory is designed to connect people and build a vibrant community. With it, members are able to set up their own beautiful profiles and find each other by searching for skills or interests, making it easy to form meaningful connections within the shared workspace.
Through just a few clicks, users can get an extensive list of related people they can get in touch with right away.
Coworking spaces connect their members through a variety of different channels. While it's fine to use Slack, social media, or other platforms if needed, having a dedicated newsfeed and communication tool in your coworking space app is essential for keeping all members up-to-date on what is happening in the workspace.
Access to a corporate communication channel allows for higher levels of community message visibility between members. Important information can be exchanged and easily shared with everyone involved—from new updates about the workspace and its members to the ability for those same members to react and comment directly on each thread or post images/videos.
The newsfeed works similarly to popular social media platforms but is tailored specifically for the brand of that particular coworking space and only includes members of its own community.
Chats is an excellent communication feature that allows members to quickly and conveniently communicate with each other and admins without having to leave your branded apps.
With Chats, there's no more guessing how to contact a person—just send a message from within the app! It also makes it easy to ask admins quick questions and network with other coworking space members who are just a message away.
Plus, users can easily contact their own registered visitors and have access to unsending and editing messages. Moreover, chats instantly sync across iOS, iPadOS, Android, and web apps and ping the receivers with push notifications, ensuring that each message will be read, noted, and replied to.
Customer support is the backbone of any successful business, but in the hospitality industry, it's even more important. To ensure that members don't have to face delays in getting answers to their queries, a dedicated customer support platform deeply integrated with the coworking space management app is the perfect solution.
This way customer service can be used as an effective tool for collaboration between you and your members. With this powerful aid, you will know exactly how happy they are, what problems need solving, and what should be improved upon—allowing you to turn your coworking space into a better place for everyone involved day after day with the help of your coworking community.
Not only do members need collaboration tools to thrive at a coworking space. Admins also need a collaboration platform that's reliable and efficient. Customer Portal offers just that, allowing admins to organize all tenant data into one easy-to-use page. They can quickly invite members and approve join requests, assign membership plans, overview all plans, and even grant physical access without opening the access control system dashboard.
Additionally, admins can allocate and expire membership credits automatically, give discounts to specific members or companies, generate invoices and collect payments, as well as let members consolidate expenses into one upcoming invoice—ultimately automating all aspects of the customer journey with just a single plan assignment. All from a single beautiful dashboard.
Coworking space software is an invaluable kit for businesses that need collaborative tools to get the most out of their teams and communities.
By looking for the top five collaborative features listed here, you can find a software solution that meets your needs, helps boost team productivity, and keeps your community connected. With the right coworking software in place, your members will be able to thrive in their collaborative environment and contribute to the success of your business.