Coworking business is about hospitality and members' happiness. That's why it's natural to use a customer support system to be sure that you address all queries on time and that they don't have a repeated nature.
The main functions of customer support software at a coworking space is managing customer service requests and interacting with members to resolve their support tickets. Having an awesome help desk software, you will add one more item to the list of advantages of your coworking space. You could also incorporate a variety of call centers into your customer support strategy to further manage all the service requests coming to your coworking space.
If you are looking for cost-efficient customer support solutions, there are plenty of them in the market. Some are even available for free. After you pick out the best customer support software for your coworking space, your investments will return quickly making members happier and employees more productive.
andcards is well-known as a coworking space management platform that includes all necessary tools to free managers’ hands and make residents happy. It opens our showcase because if you are using/going to use andcards, you don’t need any additional support software. The system already includes a set of tools for member support and issue tracking at a flexible workspace.
This is probably the most beneficial solution because you don’t pay any extra money for customers support functionality. It is already included in the package along with a visitor management system, events showcase, and many other helpful features.
But let’s see what exactly Member Support from andcards can do for your coworking space:
In case you need a more hardcore solution for member support, you can consider the variants featured below. Just don’t forget to integrate them with your main coworking software to consolidate all your controls on one platform and provide a better experience to members.
Zendesk CRM software has been developed for support, sales, and customer engagement. It makes it easy for coworking space members to talk to you. Support products by Zendesk allow customer conversations to flow seamlessly across all channels. This helps community managers to be more productive and get satisfied customers easier.
Zendesk also helps to build healthy relationships with employees. You will have an internal helpdesk to create consumer-like experiences for managers that are easy, reliable, and more productive.
Thanks to andcards and Zendesk integration, you will be able to organize customer support at your coworking space even more effectively. Connect Zendesk to:
Intercom is the right customer support tool to drive loyalty and growth through real-time business messaging.
Key features of the software include:
Freshdesk is a powerful helpdesk ticketing system that you can use for free for an unlimited number of coworking space managers.
Unlike Freshdesk alternatives, this customer support software makes your communication with members streamline. You can track, prioritize and categorize incoming support requests and resolve issues a lot faster than you would with email.
Here is what a free plan allows you to do:
osTicket is a free customer support software to scale and streamline customer service at your space and improve members' experience.
Some of the osTicket customer support software features include:
Zoho Desk is a free beginner-friendly customer support software that is scalable for experts as well.
Here are some of the main Zoho Desk features:
Coworking space managers can get a quick view of all vital stats, and get into the finer details with customizable reports and dashboards.
Members can get instant answers from the help articles in the KB, and interact with other customers in Communities.
CloudTalk is a cloud-based call center software that enables agents to provide quality customer support worldwide. Its interactive voice response function helps to guide the caller to the correct answer or to reach an agent with expertise in a specific question.
CloudTalk offers integrations with widely-used business tools, like HubSpot, Zendesk, Zapier, and many others. As a result, 2-way synchronization enables agents to see callers' CRM data and provide more mature customer support. Moreover, the usage of international phone numbers for communication helps to connect with people, that live in different countries.
Among the main features of this cloud-based customer support software are:
Now you have six good options to choose from to make your flexible workspace a better place for members. Some of them are paid, some are free, some come as a part of a bigger management solution.
The choice is up to you. In case you need more information on the inclusive offer from andcards, schedule a demo call with us. One of our experts will be happy to discuss the unique needs of your coworking space and match them with the solutions we provide.