Hustle Soars with 100% Invoicing Automation & Remarkable Time Savings

Located in the bustling CBD of Albury, Hustle stands out as a beacon of productivity and community in the Australian coworking market. Founded by creative professionals Kate Moras and Devlin Azzie, Hustle provides freelancers, small business owners, and remote workers with an inspiring industrial workspace flooded with natural light and greenery. It's a place where connections are forged, collaborations thrive, and productivity soars. With a commitment to helping members work better and fostering a diverse, tight-knit community, Hustle is where professionals can truly thrive.

 

Challenges Hustle Was Looking to Resolve with the Help of Technology

While growing from a small 8-desk space into a diverse community hub, Hustle faced various challenges that they aimed to overcome with the help of technology.

As Kate, co-founder of Hustle, succinctly outlined, they had utilized several disparate apps, including Skedda, Google Calendar, Acquity Scheduling, Xero, and Slack. However, these apps fell short of providing a unified solution for their coworking space.

The decision to transition to andcards was driven by their quest for an all-in-one system that could streamline various aspects of their operations, including bookings, communications, and payments.

Hustle's specific challenges, which they aimed to resolve with andcards, can be summarized as follows:

1. Chasing Overdue Invoices: Hustle struggled with the time-consuming task of tracking and following up on overdue invoices.
2. Manual Email Enquiries: Managing manual email inquiries for desk and meeting room bookings proved labor-intensive and inefficient.
3. Email List Management: Maintaining email lists containing member details for communications added complexity to their administrative workload.
4. Fragmented Member Experience: Members were required to download and use multiple apps to manage various aspects of their memberships, resulting in a fragmented and less-than-optimal user experience.

 

How andcards Addressed Pain Points at Hustle

Moving from Hustle's challenges to the solutions provided by andcards, let's explore how andcards effectively addressed these issues and improved the coworking space's operations and member experience.

 

1. Centralized Member Data

andcards organizes tenant data into a comprehensive and accessible Digital Community page. This includes tenant contacts, membership plans, activity information, bookings, invoices, payments, event tickets, shop orders, and more. The platform simplifies tenant management, making it easy to group members into companies, organize billing information, and conduct quick searches.

"The app is incredibly easy to use. It's intuitive and user-friendly for both administrators and members."

 

2. Effortless Invoicing

andcards introduced a hassle-free Auto-Invoice system, simplifying billing processes. Both individual members and companies now receive a single, comprehensive, automatically generated invoice covering rent fees, add-ons, bookings, shop orders, event passes, and more. This streamlined invoicing process has brought clarity and convenience to billing, ensuring that everything is managed seamlessly in one place.

"It's been a lifesaver in terms of time management. We're no longer tied up in manual admin tasks, thanks to andcards."

 

3. Payment Automation

andcards' Auto-Pay system has revolutionized how invoices are handled. Administrators no longer need to spend time chasing payments or managing subscriptions. Invoices are automatically paid using the default payment method on file, making the payment collection process smooth and efficient. The platform supports a variety of payment methods, further enhancing convenience for members.

 

4. Efficient Booking Solutions

andcards offers an easy-to-use meeting room booking system, allowing members to find available rooms, schedule and pay for bookings, and receive reminders. The platform also provides an automated desk booking solution, ensuring members can effortlessly find available desks and book them in real time. These features enhance member autonomy and streamline the booking process.

"We're really grateful for the continuous addition of new features, which keeps our coworking experience both dynamic and efficient."

 

5. Unified Member App

One of the standout improvements is creating a single, user-friendly app that allows members to manage their subscriptions, bookings, payments, and communications in one place. Members can now enjoy a seamless and consolidated experience, eliminating the need to navigate multiple apps.

"Members can now effortlessly handle everything within a single app – from managing their membership details and bookings to seamless communications. It's a complete game-changer for our members."

 

6. Streamlined Processes

With andcards, Hustle successfully consolidated all their administrative processes into one unified system. This eliminated the need to juggle multiple apps for various tasks, significantly enhancing efficiency and reducing manual workload.

"andcards has truly transformed the way we operate. We've streamlined all our processes into a single system, and the time we've saved on administrative tasks has been immeasurable."

 

Numetic Results of andcards Adoption

The integration of andcards into Hustle's operations yielded substantial and measurable enhancements, such as:

 

1. 100% Invoicing Automation

Hustle has achieved a 100% invoicing automation rate with andcards. This means they no longer need to manually handle billing and payment tracking, ensuring their financial processes are accurate and efficient.

 

2. 15+ Admin Hours Saved Weekly

Implementing andcards led to a remarkable reduction in administrative hours spent on various tasks. Hustle now saves over 15 admin hours weekly, enabling the team to focus on more strategic and value-added activities.

 

3. 90% Customers Are Self-Sufficient 

With andcards, 90% of customers can easily book meeting rooms without admin help, thanks to its user-friendly interface. Additionally, Hustle members have given the app a perfect 5/5 rating, highlighting its outstanding user experience and satisfaction.

"Since embracing andcards, we've reclaimed over 15 hours of administrative time every week. 90% of our customers book rooms and desks without needing constant administrator involvement, and our invoicing is now fully automated, simplifying our financial processes."

 

4. 50% Revenue Increase

After integrating andcards into their operations, Hustle saw a remarkable 50% increase in revenue when comparing the first three months to the last three months of usage. This substantial growth can be attributed to the enhanced accessibility of their services, made possible by andcards.

 

5. 100% Access Automation

Through the seamless integration of andcards with SALTO KS, Hustle has achieved 100% access automation for its subscription members, allowing them to conveniently enter the space using their smartphones.

 

Unexpected Benefits of andcards

In adopting andcards, Hustle discovered unanticipated advantages that have become integral to their daily operations. While initially not considered essential, two standout features have proven their worth:

1. Room Display Feature: The room display feature, which allows for real-time monitoring of meeting room availability, became a game-changer. It not only enhances member convenience by providing instant visibility into room availability but also optimizes room utilization, ensuring that spaces are efficiently allocated.
2. Chat Functionality: The chat functionality, another unexpected gem, has become an essential tool for member communication. It streamlines inquiries, fosters quick responses, and strengthens the sense of community within Hustle's coworking space. This unexpected benefit has improved member engagement and satisfaction.

"We didn't realize how much we needed the room display feature and chat functionality until we started using them daily. They've become indispensable."