Customer support and mailroom management for coworking spaces
Improve customer care at your coworking space with an integrated issue reporting solution that tracks and fulfills inbound requests. Streamline mail management and send delivery notifications for a seamless experience.
Issue Reporting & Tracking
Resolve issues on the fly
Get a comprehensive toolset to stay on top of every issue that occurs in your coworking space and continuously improve customer service. Customers get an easy and effective way to report issues and share feedback.
For all members
A straightforward way to report issues to support managers.
The ticket is created for each issue, which is visible both for creator as well as administrators.
Ability to attach photos and videos to tickets makes it easy to demonstrate the issue and get a faster response.
Customers see the assigned admin name, ticket status and all update activity to get a peace of mind that the needs are being attended to.
Push notifications update customers on their ticket resolution progress in real-time.
For administrators
Get a single inbox for all issues reported by members, organized by date, type, and status.
Improve member experience and satisfaction with an effective and timely issue resolution mechanism.
Start resolving the issue as soon as possible with real-time push notifications.
Delegate tickets to relevant team members using convenient assignment and categorization tools.
Comment on tickets and attach media.
Understand how often members face issues, what kind of issues occur most frequently, and more with powerful Analytics.
With the support feature provided by andcards, customer support became way more efficient. Now members just tap the "Support" button in the main coworking app on their smartphones and get answers to their questions in a blink of an eye.
Xavier Bertschy
Innovation Lab Fribourg
Mailroom Management
Simplify mailroom management
Send members push notifications for incoming mail, effortlessly scan and attach images, and let customers respond how to handle mail. It’s a user-friendly solution that enhances efficiency of mailroom management, keeping customers satisfied and mail organized.
Inform members about incoming mail with push notifications.
Scan and send images to members with the web and mobile apps.
Let members reply how to handle your mail: open and scan, forward, or discard.