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Exceptional customer support with ticketing and guides
Take good care of your customers with an integrated issue reporting solution that helps you track and fulfill customer requests. Build a comprehensive knowledge base for your customers to help them onboard and enjoy your space.
Issue Reporting & Tracking
Resolve issues on the fly
andcards’ Member Support is a comprehensive toolset that helps administrators be on top of every issue or problem that occurs in the coworking space and continuously improve service for members. Members, on the other hand, get an easy and effective way to share feedback and communicate issues and feedback to administrators.
For all members
A straightforward way to report issues to support managers — for members and even external customers.
The ticket is created for each issue, which is visible both for creator as well as administrators.
Ability to attach photos and videos to tickets makes it easy to demonstrate the issue and get a faster response.
Customers see the assigned admin name, ticket status and all update activity to get a peace of mind that the needs are being attended to.
Push notifications update customers on their ticket resolution progress in real-time.
For administrators
Get a single inbox for all issues reported by members, organized by date, type, and status.
Improve member experience and satisfaction with an effective and timely issue resolution mechanism.
Start resolving the issue as soon as possible with real-time push notifications.
Delegate tickets to relevant team members using convenient assignment and categorization tools.
Comment on tickets and attach media.
Understand how often members face issues, what kind of issues occur most frequently, and more with powerful Analytics.
With the support feature provided by andcards, customer support became way more efficient. Now members just tap the "Support" button in the main coworking app on their smartphones and get answers to their questions in a blink of an eye.
Xavier Bertschy
Innovation Lab Fribourg
Location Guides
Build a knowledge center for customers
Provide members and customers of your coworking space with a comprehensive knowledge base right inside your app. Customers easily find answers to the most frequent questions without having to contact the administrator. Keep your community happy with fewer support conversations.
For all members
A simple way to find answers to important questions related to workspace rules and operation.
No need to contact the workspace administrator or create a support ticket.
For administrators
Get a single place for all your FAQ and how-to articles.
Keep your guides readable with well-formatted text, images, videos, and hyperlinks.
Make helpful content easy to discover by adding links to it across your app.
Free yourself from unnecessary support conversations while keeping customers happy and informed.
andcards has really accelerated our communication with residents. Without leaving the seat, residents can quickly learn many interesting things, as well as report issues, such as coffee running out, something broke, etc.
Anna Ivanova
Kooperativ