Member support ticketing and real-time chats
Use a vast set of member support and issue tracking solutions, such a built-in ticketing system and Intercom or Zendesk integrations, to build a world-class customer service and make sure your members are happy.
Issue Reporting & Tracking
Intercom Integration
Zendesk Chat Integration
Issue Reporting & Tracking
Resolve issues on the fly
andcards’ Member Support is a comprehensive toolset that helps administrators be on top of every issue or problem that occurs in the coworking space and continuously improve service for members. Members, on the other hand, get an easy and effective way to share feedback and communicate issues and feedback to administrators.
For all members
An easy way to report issues to workspace administrators straight from the apps
The ticket is created for each issue, which is visible both for members and administrators
Members see the name of the administrator assigned to the issue and all the ticket activity in real-time to be sure the issue is on its way to resolution
Push notifications update members on their tickets to help them see the progress on their issues instantly
For administrators
Get a single inbox for all issues reported by members, organized by date, type, and status
Improve member experience and satisfaction with an effective and timely issue resolution mechanism
Start resolving the issue as soon as possible with real-time push notifications
Direct tickets to relevant people using convenient issue categorization
Understand how often members have issues, what kind of issues occur most frequently, and more with powerful support analytics
Intecom Integration
Live chats and bots
Use the full power of Intercom’s messaging platform on andcards. Customers start conversations with support, view community guidelines articles, and interact with problem-solving bots. Administrators get detailed member profiles on the Intercom Platform, initiate chats, send targeted messages, respond to support chats, and analyze the quality of customer support.
For all members
Report issues get any questions answered without leaving the desk
View community guidelines help center articles
For administrators
Get all customer details on the Intercom Platform
Initiate chats with customers to inform them about package or guest arrival, forgotten items, or deadlines to pay. Customers receive and reply to your message on andcards with push notifications
Segment customers with any available data and custom tags
Create automated targeted message campaigns using all channels (email, in-app push notifications). For example, welcome new members or invite a segment to an event
Build a comprehensive community help center with all questions answered
Set up custom bots to route customers to the right support managers depending on their request
andcards-Intercom integration has really accelerated our communication with residents. Without leaving the seat, residents can quickly learn many interesting things, as well as report issues, such as coffee running out, something broke, etc.
Anna Ivanova
Kooperativ
Zendesk Chat Integration
Issue reporting and ticketing
Tenants send messages and initiate live chats during work hours. Customer requests end up on your Zendesk ticketing system for further action. Administrators’ replies to customer requests go straight to customer inboxes.
Report issues to workspace administrators straight from the apps
Live chat to workspace administrators during working hours
Receive follow up replies to email inbox
With Zendesk integration provided by andcards, customer support became way more efficient. Now members just tap the "Help" button in the main coworking app on their smartphones and get answers to their questions in a blink of an eye.
Xavier Bertschy
Innovation Lab Fribourg