andcards Handbook

The purpose of this document is to share company values and working culture.

⏰ Last updated: July 27th, 2021.

Who We Are

Vision

To inspire a happier experience for workspace members.

Mission

We make coworking space services available from a smartphone.

Values

🧠 Responsible — caring about work and deeply understanding its goal.

💬 Transparent — work and communicate openly.

✋ Honest — acknowledge problems and find solutions openly.

Story

andcards was founded by Igor and Ross in Seoul, South Korea. Having worked at corporations, they believe that a workspace could be a happier place. Coworking spaces, the recent flexible form of workspace, thrive on creativity and awesome services that contribute to a happier workspace experience. Working at a coworking space, Igor & Ross discovered that coworking spaces are in abundance of creativity but lack in technology, and embarked on a journey to bridge that gap — make coworking spaces easier to discover and use, therefore improving member experience and happiness.

Products

andcards is a coworking space software focused on members. It is available for all popular platforms.

What makes us different

Member Focus — our priority is making coworking space accessible and convenient for coworking space members. We build and evolve our product around the user experience of end users. The key priority is the ease of use, intuitiveness and simplicity of discovering and getting workspace services.

One App — on andcards, coworking space managers use the same app as members. This gives administrators the same great user experience and the convenience of mobility. andcards helps coworking space managers be more efficient and maintain a deep understanding of member experience.

Top-notch Support — we're obscessed with our customers. Ask any coworking space and they'll tell you they had never experienced such a level of customer appreciation and support before with any other service.

Company Identity

andcards brand identity is composed of several elements:

• Logo and logotype.
• Color palette.
• Various brand elements: labels, cover photos, t-shirts, etc.

How We Work

Language

English (U.S.) is the official language for all andcards internal written and verbal communications. One-on-one internal written communications are also in English because sometimes it's necessary to forward a conversation. Use of another language is only allowed in the following cases:

• Discussion and implementation of andcards localization.
• Development of marketing and sales assets (keywords, blogs, advertising, etc.)
• When referring to a 3rd party content in another language.
• Verbal communications if agreed by all parties involved.
• For external communication with people outside andcards team.

Tools & Tips

We use a variety of software tools and services to work. When you sign up for team services, make sure to include:

• Full name in English.
• Username based on your initials. For example, John Smith is js.
• Company style profile photo with clearly visible face.
• Strong password. Use strong password generator or 2FA to keep your account secure.

G Suite

Google account is for team productivity. We use it mainly for:

• Email communication. Set a signature following template:

  Igor Dzhebyan Position Team | andcards "Focus on Members"

  Phone Number Email www.andcards.com

• Calendaring. Add all meetings and vacations into the work calendar. Join General calendar to see a link to weekly Team Building and company-wide events and holidays.
• File storage. Join relevant Shared Drives and keep all shared files there. Never save anything to your device local storage! All files stored on Shared Drives are confidential.
• Presentations. When you create new files use andcards presentation template. Press Theme on toolbar → Import theme at the bottom of the sidebar → search for andcards-slide-template.

Slack

Slack is our main communication tool. Join it using your G Suite account and fill in details in your profile. Tips to get the most out of Slack:

• Follow username guidelines.
• Feel free to chat with anyone on our team about anything.
• Be mindful of timezones.
• Use channels to organize communications by topic.
• Set a status if you're vacationing or remote.
• Download mobile apps to stay online.

Trello

Trello is our core project management tool. Here are some tips on how we use it:

• Create a card for every task you work on.
• Crosslink related cards on different boards (for example, customer request with associated development card).
• Always follow the card template if available.
• If you were tagged in comments, you must reply.
• Always assign a realistic deadline and complete the task responsibly.
• If you can't work on the task, assign someone else.
• If you are board admin, you are responsible for overall board progress.

Engineering

Engineering Tech Stack

We use modern JS and Node.js versions and following development tools to build our products:

• Babel
• ESLint
• Prettier
• esbuild
• Webpack

andcards Backend

• Node.js
• Express
• PostgreSQL
• AWS Elastic Beanstalk
• AWS Elastic Computing
• AWS Lambda
• AWS DynamoDB
• Netlify

andcards Frontend

• React
• React Native

The most up-to-date andcards technology stack is on Stackshare.

Engineering Software Stack

Product Analytics

Distribution

Marketing efforts focus on promoting the use of technology to develop coworking space business. A sales process is designed to create value for customers through andcards products and get a transaction in return.

Marketing Outline

• Content marketing focusing on key areas: member experience, productivity, and tips.
• SEO to help coworking spaces discover andcards.
• Building partnerships with industry resources through co-marketing activities.
• Improving andcards brand recognition and visitility online.

Business Software Stack

Welfare

Everybody wants to improve wellbeing, to grow professionally and to realize personal goals. At the same time, we should be mindful of our company's health and growth. Personal welfare should be balanced with team achievements, and reflect the company situation. To promote transparency and honesty inside andcards, and to outline your benefits, welfare and future opportunities, we designed this employee compensation system.

Employment Contract

We care about you and want to give you stable employment with encouraging and reasonable compensation. After a test period, you will sign a 1-year contract. Think of the contract between andcards and you as a win-win partnership in which you together with other team members put all energy towards achieving company goals, and receive a portion of company wealth in return.

Stock Options

The benefits of working with andcards do not stop at your monthly compensation. We want to share with you the company itself. If you want to participate in ESOP ("Employee Share Ownership Plan"), you will get an option to purchase company stock at a fixed (and usually very low) price. Once our company increases its value, a few years later you can sell this stock with a huge profit margin. Reach out to Igor for information on shares outstanding and the most recent valuations.

Work/Life Balance

Unlimited Day Off

Maintaining a good work/life balance is essential to a happy life. We give unlimited days off allowances and encourage everyone to take time off. Yes, it’s truly unlimited and no questions asked. Taking some rest and refreshing minds helps to recharge batteries and come back to work more prepared than ever!

• If you want to take a day off, tell about it to the team beforehand and create an "Out of office" event on Google Calendar.
• It is your responsibility to ensure that your job tasks are covered while you are away.
• Working hours are flexible. You don't need to take a day off to go shopping, attend some personal business, help anyone, etc. Just make sure the rest of the team knows about it and your tasks are covered.
• It is mandatory to join OKR call even during your time off, it’s less than 1 hour and we discuss important team stuff.
• Communicate your time off by setting a Slack status and update your Google calendar with out of office hours. If you are dealing with customers or provide emergency response, you must make sure that requests are being forwarded to a person who steps in during your absence.

Unlimited Remote

We encourage you to work remotely from a coworking space. Every team member has unlimited remote hours. Make sure you have a reliable internet connection capable of a Google Meet video call and a distraction-free environment.

Anti-harassment

We are against all forms of harassment based on gender, age, nationality, sexual orientation, race, social status, and any other factor. If you feel like you've been discriminated against or witnessed discrimination, contact Igor or Ross for assistance.