Intercom

Intercom integration with andcards empowers ground-breaking customer support services at your coworking space. For members it gives a convenient way to report issues and reach out to administrator, wherever they are. For administrators Intercom is a communication center with clients, providing invaluable user insights, 1:1 chats, audience segmentation with tags, automated targeted messages with push notifications, and so much more.

andcards + Intercom for Members

• Chat with the front desk or coworking space support team using the same app used for booking.
  • Report issues with a few taps.
  • Ask a question about membership or billing.
  • Get notifications in case of visitors.
  • Thank administrator for amazing customer service.
• Access help center with frequently asked questions.
• Never miss new messages even if the app is closed thanks to push notifications.
• View support conversations on any mobile device or web app.

andcards + Intercom for Administrators

• Enter a command center of all customer communication. andcards is deeply integrated with Intercom, allowing you to consolidate customer information in one place: users, companies, location, online status, device language, visited pages, device information, and so much more.
• Receive and initiate chats with customers. The integration has full support for two-way chats with push notifications on all devices.
  • Receive and resolve issue reports.
  • Remind about overdue payments.
  • Inform of visitor arrival.
  • Reach out about lost and found items.
  • Notify of mail or package delivery.
• Segment your customers by any automatically collected information or custom tags.
• Set up automated campaigns or one-off email newsletters, push, and in-app messages based on time or customer behavior to onboard and retain new users, announce something, drive technology adoption, upsell, and cross-sell services. Send targeted one-off or ongoing messages with push notifications.
  • Welcome new members.
  • Educate new users about your services and app features.
  • Invite to relevant events.
  • Engage with users who were offline within the last 30 days.
  • Push automated payment reminders.
  • Inform members about changes to the existing services or new perks.
• Utilize custom bots to ask customers questions and route conversations to the responsible staff member. For example, customer who reported a Wi-Fi issue can be connected to support technician, whereas customer who asked about billing can talk to finance staff.
• Evaluate the success of customer support with chat ratings. When conversations are closed, customers leave a review. Get average ratings, average response time, averate time to close, and other analytics to step up your customer support game.
• Organize community guidelines and frequently asked questions into a help center.
• Connect Intercom to Jira, Stripe, your CRM, and more tools you use to make your support even more efficient.