Intercom Logotype

Intercom

Built and maintained by andcards
Category
Communication
Supported Countries
Intercom Countries
Pricing

Intercom integration with andcards empowers ground-breaking customer support services at your coworking space. For members it gives a convenient way to report issues and reach out to administrator, wherever they are. For administrators Intercom is a communication center with clients, providing invaluable user insights, 1:1 chats, audience segmentation with tags, automated targeted messages with push notifications, and so much more.

Support chat on Intercom available from andcards app

andcards + Intercom for Members

  • Chat with the front desk or coworking space support team using the same app used for booking.
    • Report issues with a few taps.
    • Ask a question about membership or billing.
    • Get notifications in case of visitors.
    • Thank administrator for amazing customer service.
  • Access help center with frequently asked questions.
  • Never miss new messages even if the app is closed thanks to push notifications.
  • View support conversations on any mobile device or web app.

andcards-Intercom integration support analytics

andcards + Intercom for Administrators

  • Enter a command center of all customer communication. andcards is deeply integrated with Intercom, allowing you to consolidate customer information in one place: users, companies, location, online status, device language, visited pages, device information, and so much more.
  • Receive and initiate chats with customers. The integration has full support for two-way chats with push notifications on all devices.
    • Receive and resolve issue reports.
    • Remind about overdue payments.
    • Inform of visitor arrival.
    • Reach out about lost and found items.
    • Notify of mail or package delivery.
  • Segment your customers by any automatically collected information or custom tags.
  • Set up automated campaigns or one-off email newsletters, push, and in-app messages based on time or customer behavior to onboard and retain new users, announce something, drive technology adoption, upsell, and cross-sell services. Send targeted one-off or ongoing messages with push notifications.
    • Welcome new members.
    • Educate new users about your services and app features.
    • Invite to relevant events.
    • Engage with users who were offline within the last 30 days.
    • Push automated payment reminders.
    • Inform members about changes to the existing services or new perks.
  • Utilize custom bots to ask customers questions and route conversations to the responsible staff member. For example, customer who reported a Wi-Fi issue can be connected to support technician, whereas customer who asked about billing can talk to finance staff.
  • Evaluate the success of customer support with chat ratings. When conversations are closed, customers leave a review. Get average ratings, average response time, averate time to close, and other analytics to step up your customer support game.
  • Organize community guidelines and frequently asked questions into a help center.
  • Connect Intercom to Jira, Stripe, your CRM, and more tools you use to make your support even more efficient.

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