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Exceptionalcustomer support with ticketing and guides

Take good care of your customers with an integrated issue reporting solution that helps you track and fulfill customer requests. Build a comprehensive knowledge base for your customers to help them onboard and enjoy your space.
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Ticketing & support system by andcards coworking software
 
Issue Reporting & Tracking

Resolve issues on the fly

andcards’ Member Support is a comprehensive toolset that helps administrators be on top of every issue or problem that occurs in the coworking space and continuously improve service for members. Members, on the other hand, get an easy and effective way to share feedback and communicate issues and feedback to administrators.

For all members

A straightforward way to report issues to support managers — for members and even external customers.
The ticket is created for each issue, which is visible both for creator as well as administrators.
Ability to attach photos and videos to tickets makes it easy to demonstrate the issue and get a faster response.
Customers see the assigned admin name, ticket status and all update activity to get a peace of mind that the needs are being attended to.
Push notifications update customers on their ticket resolution progress in real-time.

For administrators

Get a single inbox for all issues reported by members, organized by date, type, and status.
Improve member experience and satisfaction with an effective and timely issue resolution mechanism.
Start resolving the issue as soon as possible with real-time push notifications.
Delegate tickets to relevant team members using convenient assignment and categorization tools.
Comment on tickets and attach media.
Understand how often members face issues, what kind of issues occur most frequently, and more with powerfulAnalytics.
Xavier Bertschy, Innovation Lab FribourgWith the support feature provided by andcards, customer support became way more efficient. Now members just tap the "Support" button in the main coworking app on their smartphones and get answers to their questions in a blink of an eye.
Xavier Bertschy
Innovation Lab Fribourg
Location Guides
Location Guides

Build a knowledge center for customers

Provide members and customers of your coworking space with a comprehensive knowledge base right inside your app. Customers easily find answers to the most frequent questions without having to contact the administrator. Keep your community happy with fewer support conversations.

For all members

A simple way to find answers to important questions related to workspace rules and operation.
No need to contact the workspace administrator or create a support ticket.

For administrators

Get a single place for all your FAQ and how-to articles.
Keep your guides readable with well-formatted text, images, videos, and hyperlinks.
Make helpful content easy to discover by adding links to it across your app.
Free yourself from unnecessary support conversations while keeping customers happy and informed.
Anna Ivanova, Kooperativandcards-Intercom integration has really accelerated our communication with residents. Without leaving the seat, residents can quickly learn many interesting things, as well as report issues, such as coffee running out, something broke, etc.
Anna Ivanova
Kooperativ
coworking app mode by andcards with intercom integration.
Intecom Integration

Live chats and bots

Use the full power of Intercom’s messaging platform on andcards. Customers start conversations with support, view community guidelines articles, and interact with problem-solving bots. Administrators get detailed member profiles on the Intercom Platform, initiate chats, send targeted messages, respond to support chats, and analyze the quality of customer support.

For all members

Report issues get any questions answered without leaving the desk.
View community guidelines help center articles.

For administrators

Get all customer details on the Intercom Platform.
Initiate chats with customers to inform them about package or guest arrival, forgotten items, or deadlines to pay. Customers receive and reply to your message on andcards with push notifications.
Segment customers with any available data and custom tags.
Create automated targeted message campaigns using all channels (email, in-app push notifications). For example, welcome new members or invite a segment to an event.
Build a comprehensive community help center with all questions answered.
Set up custom bots to route customers to the right support managers depending on their request.

Build great customer relationships.
Without leaving your seat.

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