Live chats and bots
Use the full power of Intercom’s messaging platform on andcards. Customers start conversations with support, view community guidelines articles, and interact with problem-solving bots. Administrators get detailed member profiles on the Intercom Platform, initiate chats, send targeted messages, respond to support chats, and analyze the quality of customer support.
For all members
Report issues get any questions answered without leaving the desk.
View community guidelines help center articles.
Get all customer details on the Intercom Platform.
Initiate chats with customers to inform them about package or guest arrival, forgotten items, or deadlines to pay. Customers receive and reply to your message on andcards with push notifications.
Segment customers with any available data and custom tags.
Create automated targeted message campaigns using all channels (email, in-app push notifications). For example, welcome new members or invite a segment to an event.
Build a comprehensive community help center with all questions answered.
Set up custom bots to route customers to the right support managers depending on their request.