How Spacebring Powers CitySpace's 12 Locations

 

Key Challenges

1. Bookings were slow and manual: Admins spent most of their time handling bookings instead of focusing on customer service.
2. Members couldn't easily book rooms: Clients had to contact staff to book, and it was hard to track their included or free hours.
3. Lack of overview: It was difficult to get a clear picture of how all the locations were performing.
4. External bookings were a hassle: Taking bookings from non-members was inefficient for both sides of the process.

 

Spacebring Solutions

1. Automated Booking & Payments: Members book rooms and desks themselves in the app, and can pay with various methods.
2. Cross-Location Bookings: Members can easily book across any CitySpace location, making their work more flexible.
3. Simplified Billing: The system generates invoices automatically, including all member expenses.
4. Unified Management Platform: All member data, bookings, and payments are managed from a single, easy-to-use app for staff.
5. External Bookings: Anyone can book rooms instantly through the app, increasing revenue without extra admin work. 
6. Clever credit system: CitySpace uses Spacebring's credit system to manage room hours, negotiate rentals, and simplify things for members.

 

Key Achievements

Spacebring significantly improved CitySpace's workflow, customer experience, and business performance.

• 80% of admin time saved each month
• 100% of external bookings automated
• Hundreds of gateway payments are processed monthly without contacting the administrator
• Better control of performance across all locations
• Improved member and non-member booking experience
• Dozens of new external bookings monthly

Spacebring's automation tools free up CitySpace's team to focus on service. The app provides clear data for decision-making and makes it easy for anyone to book, boosting revenue.

In conclusion, Spacebring helped CitySpace streamline operations, improve customer experience, and unlock new income streams.